Level 3 Diploma in Quality Management

Quality management ensures the consistency of an organization, product or service. It has four main components: quality planning, quality assurance, quality control and improvement of the service. Quality management focuses not only on the quality of the products and services, but also on the means to achieve them. Therefore, quality management uses quality assurance and process control as well as products to achieve consistent quality. Quality determines what a customer wants and is willing to pay for it. Consequently, quality can be characterized as fitness for intended use or, in other words, how well the product performs its intended function.

We tend to think of Quality Management activities as occurring primarily in companies, and especially in manufacturing. We are all engaged in quality control, though. Think of a certain time that you needed to do something to achieve a certain purpose or to have a continuous service. You probably began by planning how to do this. Then you put your strategy into action to test it out for a time. Then you went on to notice changes needed to improve it. You were basically doing quality management — you continued to improve the quality of achieving the goal or the service.

Maybe you’ve worked within an organization for a supervisor. The supervisor asserted some of the goals you were going to achieve, as well as certain tasks you were going to be doing. As you were working on this, you and your supervisor were monitoring how well you were doing your job. Maybe the supervisor shared feedback on how you were doing, as well as some suggestions for making things better. You may have had an annual performance assessment meeting with the supervisor at which you received an official rating of how well you were doing. Those practices are called performance management of employees. They are a type of quality control — although the word “control” may be negative in this situation.

Having completed this course, you will be able to:

• Describe an overview of Quality Management
• Define Quality Management Terminologies.
• Define Total Quality Management
• Explain Total Quality Management tools and external benchmarking
• Describe and explain ISO 9000
• What Lean Management is.
• Describe Six Sigma Quality

Course Curriculum

SECTION 1: INTRODUCTION TO QUALITY MANAGEMENT

1
Understanding Quality Management
4 minutes 46 seconds
2
Quality
Self-Paced
3
Dimensions of Quality
Self-Paced
4
Principles of Quality Management
Self-Paced
5
Benefits of Quality Management
Self-Paced
6
Linking quality management system to organizational performance
Self-Paced
7
Quiz
10 questions

SECTION 2: QUALITY MANAGEMENT

1
Terms in Quality Management
Self-Paced
2
Total Quality Management
Self-Paced
3
Four-level model in TQM
Self-Paced
4
Components of TQM
Self-Paced
5
Benefits of TQM
Self-Paced
6
Benchmarking
Self-Paced
7
Challenges associated with benchmarking common
Self-Paced
8
ISO9000
Self-Paced
9
Quiz
10 questions

SECTION 3: LEAN MANAGEMENT

1
Introduction to Lean Management
Self-Paced
2
The benefits of the Application of Lean Management
Self-Paced
3
Quiz
5 questions

SECTION 4: SIX SIGMA

1
Introduction to Six Sigma
Self-Paced
2
What is Six Sigma?
Self-Paced
3
The 5 Key Principles of Six Sigma
Self-Paced
4
The Six Sigma Methodology
Self-Paced
5
The Six Sigma Process of Business Transformation
Self-Paced
6
Six Sigma Techniques
Self-Paced
7
Wrapping Up
Self-Paced
8
Quiz
5 questions